• About Snug & Sleep
  • Products
  • Order, payments, returns & exchange and warranties
What is Snug & Sleep?+

It all started with…Sorry. We don’t have a fairy tale story to tell you that we woke up one day and thought the world needs to sleep better. &Sleep founding team has more than 15+ years of cumulative experience in mattress industry and we have loved every day of our journey.

We are a company based out of Pune, MH and have always believed that mattresses and pillows are the most amazing human invention. After all it is the only product which impacts 1/3rd of your life, your health, your wellbeing and your next day at work or with friends and family.

We haven’t invented mattress we have just put in our experience and evolved a product line which is easy to choose from, is best in class and focusses on your personal needs rather than packaging the same in a box to limit your choices.

Nowhere in the world the best mattresses are packed in a box. It doesn’t bring added value to our customers. We ship it the traditional way.

What’s the difference FAQ

What's the difference between ordering through own website and online market places like Amazon, FlipKart and Paytm etc?+

The return process is the biggest difference when ordering through market place. All returns will go directly through their Customer Service, specifically the Special Handling Department. Each product has the same 100-Night Sleep Trial and free returns

What types of mattresses are manufactured by Snug & Sleep?+

&Sleep is focussed to design premium mattresses with technical expertise. We currently manufacture Firm, Medium Firm and Plush mattresses based on the feel requirements of an individual.

What’s the difference between Snug & Sleep and other online and offline mattress?+

&Sleep team and products are highly motivated to leave an impact on customers life. We at Snug & Sleep are different in the following ways:

  • We don’t do box packaging because it breaks the polymers of foam inside. No box mattress company recommends to keep it box packed for more than 20 day. Ever wondered why?
  • We make your mattress shopping experience easy by offering 3 products at the same price. Just focus on the feel of the product. That is the most important.
  • We give you a 5 year full replacement warranty. We know what are we putting in the mattress and we are confident. No partial or pro data.
  • Fast shipping and easy returns.
What is the difference between Firm, Medium Firm and Plush Mattress?+

The difference lies in what we call as the “Core” of the mattress which defines the feel of the overall product. Firm: Orthopedic Base, Medium firm: High resilience foam base, Plush: Pocketed Spring base. They are topped with same speciality foams like High resilience foam layer to add uniformity and TempSense memory foam for soft and conforming top surface.

We at &Sleep believes that mattress is a very personal product and remains with you for a period of 8-10 years for 8 hours every day. We aren’t limiting our offerings based on the box packaging.

You have a wider variety of products at the same price. And we don’t box it because Mattresses aren’t meant to be boxed.

What is the difference between TempSense memory foam and other “Memory Foam”?+

TempSense as the name suggests is temperature sensitive pressure point relieving memory foam which has been evolved over a decade of our experience in Mattress and Bedding industry. We researched on different body weights, sleeping patterns and individual’s requirement and curated best in industry memory foam which is soft and conforming at the same time. By being sensitive to temperature it adjusts its density to make your sleeping hours comfortable.

MATTRESS FAQ

Why Firm?+

Choosing a mattress is a very personalised experience. Snug & Sleep firm mattress has an orthopaedic base which gives firmness topped with High resilience foam and TempSense memory for enhanced sleeping experience. Firm Mattress is liked by people:

  • Who are Back sleepers
  • Who currently use firmer base like Coir, Rebonded foam, EPE Foam mattress.
  • Have been recommended firm mattress/base by doctors.
  • Use a thin Cotton mattress on floor, bed base.

Age Group: 25 Years+.

Why Medium Firm? +

Choosing a mattress is a very personalised experience. Snug & Sleep medium firm mattress has a high resilient foam which gives medium bounce and TempSense memory for enhanced sleeping experience. Medium Firm Mattress is liked by people:

  • Who are Side sleepers
  • Who currently use Foam mattress, foam combination mattress, Bonnel Spring Mattress.
  • Have been recommended Medium firm mattress/base by doctors.
  • Use a thick Cotton mattress on floor, bed base.

Age Group: All age Groups

Why Plush? +

Choosing a mattress is a very personalised experience. Snug & Sleep pocketed mattress has a pocketed spring base which gives the mattress its required plushness andtopped with High resilience foam and TempSense memory for enhanced sleeping experience. Plush Mattress is liked by people.

  • Who are Stomach sleepers
  • Who currently use plush mattress like Pocketted Spring mattress and Latex mattress with memory foam combination.
  • Have been recommended plush mattress/base by doctors.
  • Individuals who like for Hotel type of mattress with same plushness.

Age Group: Generally liked by Millennials and younger generation.

How do I know which feel is right for me?+

Mattresses are a very personal product because you spend 1/3rd of your life on it. You best know your sleep surface preference but we will try to help you getting close to the desired feel based on your current product category.

If you don’t like your Snug & Sleep Mattress’s firmness level you can change it before 100 nights Free trial for free for another firmness level.

Is rebonded foam made of recycled foam? +

Not all rebonded foam bare is made of recycled or old foam. Providing the best product is Snug & Sleep’s promise and its supply chain management makes sure that all raw materials used are pure, free from toxic ingredients and 100% filler free. Rebonded foam base accounts to 50% of India’s mattress market so unorganised player use recycled foam. But be rest assured the raw materials used in your mattress are as pure as your sleep.

What types of mattresses are manufactured by Snug & Sleep? +

&Sleep is focussed to design premium mattresses with technical expertise. We currently manufacture Firm, Medium Firm and Plush mattresses with TempSense memory foam based on the feel requirements of an individual.

What is the difference between Firm, Medium Firm and Plush Mattress?+

The difference lies in what we call as the “Core” of the mattress which defines the feel of the overall product. Firm: Orthopedic Rebonded Foam Base, Medium firm: High resilience foam base, Plush: Pocketed Spring base. They are topped with same speciality foams like High resilience foam layer to add uniformity and TempSense memory foam for soft and conforming top surface.

What is Memory Foam?+

Memory foam is specially formulated foam that remembers the position in which you are sleeping by contouring to your body shape. On an average a human being during an 8 hours sleep tosses and turns 100-120 times resulting in disturbed sleep. When you are using a TempSense memory foam it is reduced considerably by 70% to 30-40 times.

What is the difference between TempSense memory foam and other “Memory Foam”?+

TempSense as the name suggests is temperature sensitive pressure point relieving memory foam which has been evolved over a decade of our experience in Mattress and Bedding industry. We researched on different body weights, sleeping patterns and individual’s requirement and curated best in industry memory foam which is soft and conforming at the same time. By being sensitive to temperature it adjusts its density to make your sleeping hours comfortable based on the surroundings.

Does all mattresses have BreezeTech fabric?+

Yes all mattresses are encapsulated in BreezeTech fabric to keep the base of the mattress breeze and doesn’t let humidity or heat built up at the core which can break down your mattress after prolonged use.

Why do Snug & Sleep mattresses cost the same and so low? +

&Sleep focuses on decluttering the Mattress market by traditional companies and online startups who are confusing the customers on the basis of price and different material. We at Snug & Sleep believes that Mattresses and pillows are preferred on the basis of how it feels: Firm, Medium Firm or Plush. Although cost of manufacturing is different but we don’t want our customers confused.

&Sleep has eradicated the multiple layers of margin which is passed on to the retailer or distributor with direct from factory to consumer supply chain.

How long will I take to get accustomed to Snug & Sleep new mattress?+

Human beings are initially resistant to change. Your body will take 2-3 weeks to adapt to new sleep experience created by Snug & Sleep. The reason behind the philosophy of different feel is for you to choose a Mattress close to sleep surface you are accustomed to in previous mattress with added features like TempSense and BreezeTech.

How long will I take to get accustomed to Snug & Sleep new mattress? +

Human beings are initially resistant to change. Your body will take 2-3 weeks to adapt to new sleep experience created by Snug & Sleep. The reason behind the philosophy of different feel is for you to choose a Mattress close to sleep surface you are accustomed to in previous mattress with added features like TempSense and BreezeTech

Can Snug & Sleep mattresses be customised in size?+

Yes, we can customise any Snug & Sleep mattress to any size requirement. The customers are charged for next higher size. For Eg If you are ordering a mattress of size 72x71x6” then you will be charged for next higher standard size i.e 72x72x6”. Please refer below for standard size chart.

72x30 75x30 78x30
72x36 75x36 78x36
72x42 75x42 78x42
72x48 75x48 78x48
72x60 75x60 78x60
72x66 75x66 78x66
72x72 75x72 78x72

Once we receive the odd size order we will get in touch with you to understand if you have missed any important aspect of odd size measurement.

Does Snug & Sleep offer mattresses in other than 6” thickness?+

No. As of now Snug & Sleep has mattresses in one thickness which is mostly standard across the geography of India.

Can I clean the cover of the mattress?+

All the mattresses of Snug & Sleep comes with zipped cover. This is to give you confidence that we are delivering what we are showing on our website unlike traditional players who give stitched cover with what’s inside the delivered mattress a mystery.
We recommend you unzip the cover and clean the necessary spots with mild detergent gently dabbing. However do not machine wash the cover it may shrink and will be difficult to put it back.
&Sleep emphasises on sleep hygiene and recommends you use SuperGuard Protector which can be washed in the washing machine and will help you get rid of all the bacteria’s, germs and viruses breeding in your sleep system.

What is the weight capacity of Snug & Sleep mattress?+

&Sleep Firm and Medium Firm variants can support 400 kgs on one side for a king Size (72x72 inches) and 250 Kgs on one side for Plush variant in King size (72x72 inches).

Can a mattress be replaced if wrong size is ordered by mistake?+

Yes. You can call us on +918448424425 or email us at support@andsleep.in and team of experts will initiate a pick up and also will make sure that correct size is delivered to you at the earliest.

How does 100 night free trial period works?+

Before end of 100 night free trial period, please call us to initiate a pick up. 100% refund will be processed subject to T&C.

Are Snug & Sleep mattresses imported?+

&Sleep supports “Make in India” initiative by the Govt. of India. All our products of Snug & Sleep are manufactured, tested and packed in its installed capacity in Pune, MH.

What's the difference between ordering through own website and online market places like Amazon, FlipKart and Paytm etc?+

The return process is the biggest difference when ordering through market place. All returns will go directly through their Customer Service, specifically the Special Handling Department. Each product has the same 100-Night Sleep Trial and free returns.

What if I don’t like my Snug & Sleep mattress?+

No hard feelings. We have a 100-night trial so you can experience at home and exchange or return it if you don’t like it. We do suggest trying your mattress for at least 30 nights, as there is a break-in period where your body gets accustomed to the mattress.

Can I get a replacement &Sleep mattress cover?+

Yes. Just email us at support@andsleep.in or call our helpline number +91 8448424425.

PILLOW FAQ

What types of pillows are manufactured by Snug & Sleep?+

&Sleep is focussed to design premium mattresses with technical expertise. We currently manufacture TempSense Memory Foam, 100% Organic Latex Foam and Microfibre pillows based on the feel requirements of an individual.

What is the difference between TempSense memory foam and other “Memory Foam”?+

TempSense as the name suggests is temperature sensitive pressure point relieving memory foam which has been evolved over a decade of our experience in Mattress and Bedding industry. We researched on different body weights, sleeping patterns and individual’s requirement and curated best in industry memory foam which is soft and conforming at the same time. By being sensitive to temperature it adjusts its density to make your sleeping hours comfortable.

Does Snug & Sleep pillows and protector also have night sleep trial?+

Night sleep trials are only for mattresses. Accessories are bought outright from our stores or partners.

What is SuperGuard technology?+

A proprietary membrane between you and the sleep surface which is waterproof and doesn’t let precipitation seek through your sleeping surface. The SuperGuard has been successfully tested for microbial activity and it guards your product from Infection, Viruses, pathogens upto 4 microns.

Does all pillows have SuperGuard fabric?+

Yes, the outer cover of all the pillows have SuperGuard technology. The outer covers can be removed and washed in washing machine with mild detergent in normal water and flat dry after tumble dry.

Does all pillows have BreezeTech fabric?+

Yes all pillows are encapsulated in BreezeTech fabric to keep the base of the pillow breezy and doesn’t let humidity or heat built up at the core which can break down your pillow after prolonged use.

How does 10,00,000 germs gets inside the sleep system?+

Every night a human body precipitates 300 ml of liquids which all goes inside your pillow and mattresses. They are accompanied with your dead skins and also pollutants in the environment. All these factors combined together act as breeding ground for germs and viruses to multiply under humid conditions caused by liquids and food provided by our body.

Some hygiene facts:

  • Your pillow and mattress has more bacteria than kitchen sink if left unprotected for 6 months.
  • Your pillow and mattress has more bacteria than kitchen dustbin if left unprotected for 12 months.
  • Your pillow and mattress has more bacteria than toilet seat set if left unprotected for 24 months.
How do I wash my pillow outer cover?+

To wash and care for your outer cover, machine wash with cold water. Line dry or tumble dry with no heat. Drying your protector outside on a dry-line will naturally brighten it.

Bleaching the protector is not recommended—bleach has harsh chemicals that will break down the SuperGuard over time.

PROTECTOR FAQ

What is SuperGuard technology?+

A proprietary membrane between you and the sleep surface which is waterproof and doesn’t let precipitation seek through your sleeping surface. The SuperGuard has been successfully tested for microbial activity and it guards your product from Infection, Viruses, pathogens upto 4 microns.

What is the protector made of?+

The protector is made of Viscose Fabric with a polyurethane film. The polyurethane film creates the protective barrier SuperGuard. The protector has elasric and can be fitted on the Mattress like a fitted sheet.

What are the protector dimensions?+

The protector is built with a 12-inch deep pocket to accommodate up to a 10-inch mattress. Below are the dimensions for the protector across all sizes:

Single, Diwan, Queen and King. +

We don’t do custom sizes in protector and recommend to take next higher sizes for better fitment.

How do I wash my protector?+

To wash and care for your protector, machine wash with cold water. Line dry or tumble dry with no heat. Drying your protector outside on a dry-line will naturally brighten it.

Bleaching the protector is not recommended—bleach has harsh chemicals that will break down the SuperGuard over time.

What is your protector warranty?+

100 wash cycles if wash instructions are adhered to.

When will my Snug & Sleep mattress order ship?+

Once we receive the order after successful completion of payment we will process & ship your order in 5 working days.

What is the 100-Night Sleep Trial?+

If the mattress end up not being the right fit for you within the first 100 nights, we'll help you with a return and full refund.

To return &Sleep Mattress you ordered through us directly, email us at support@andsleep.into get your return started.

Orders placed through Amazon will also have a 100-Night Trial, but must be returned through Amazon.

Our return policy does only allow for one return per household per year, so we can only return and refund one mattress purchased within the same year.

Does Snug & Sleep pillows and protector also havenight sleep trial?+

Night sleep trials are only for mattresses. Accessories are bought outright from our stores or partners.

How will I get update on the delivery of my Snug & Sleep mattress?+

Once we ship your mattress we send you tracking details on your registered email ID. Our back team will be hands on to make sure its delivered on time. However, you can also track your order on our logistics partner’s website.

Does Snug & Sleep charge separately for shipping?+

No. The prices include shipping charges. The mattresses are door delivered to you.

What if I have received damaged product?+

&Sleep mattresses and accessories are packed intelligently out of our experience in the industry. In case you have received a damaged product mail us the details on support@andsleep.in to initiate reverse pickup.

What is the refund process?+

Once the refund process has been initiated and &Sleep products has been picked up by our partner we process your return in 5 working days. Please make sure you send your bank details and order details to support@andsleep.in. Your email subject should read your name and Invoice no. for us to identify and speed up the process.

How is refund processed?+

100 wash cycles if wash instructions are adhered to. Irrespective of the refund as a policy is processed to the bank account through NEFT or RTGS only. Please make sure that correct account details are shared to avoid delays.

Does &Sleep charge for returns?+

We standby our commitment. You don’t have to pay anything when you return our mattress under trial period or terms and conditions on returns section.

What documents are required while returning my &Sleep mattress?+

Please keep your invoice ready which was handed over to you at the time of delivery.

How do I exchange my Snug & Sleep Mattress?+

If you're still within your 100-Night Sleep Trial and purchased directly through Snug & Sleep, you do have the ability to exchange for a new product. You can call us or write to us at support@andsleep.in.

Please keep in mind that an exchange will void the sleep trial days already used for the new product.

What is Snug & Sleep mattress warranty?+

Our 5-year limited warranty covers manufacturing defects, such as compressions deeper than 3/4"in thickness, sagging, flaws in the foam causing it to split or crack, and cover defects, such as stitching.

We don't cover changes to your mattress that are caused by normal wear and tear or that result from circumstances or uses that go beyond the intended use of a mattress—namely, reclining and sleeping.

If your mattress has defects as stated above we will replace it. We offer 5 Year full replacement warranty.

How do I register my mattress for the limited warranty?+

There's no paperwork needed to register your limited warranty when you purchase from Snug & Sleep directly; we can access your order through the email address you used when you placed your order.

For orders placed through Amazon, we'll need a screenshot of your online order as well as your order number, email address, phone number, and best shipping address.

For all warranty concerns, please email us at support@andsleep.in with pictures of the issue, as well as pictures of the tags on the mattress.

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